MS-740: Microsoft 365 Certified: Teams Support Engineer Specialty


• Duration: 3 Days
• Mode of Delivery: Online -Instructor-led training
• Job role: Support Engineer
• Preparation for exam: MS-740
Cost: USD$1750

Candidates for this certification are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix.
Candidates should have significant experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.


SKU: MS-700-1-1 Categories: , , , Tag:


The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.


Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:
• Plan and configure a Microsoft Teams environment
• Manage chat, teams, channels, and apps
• Manage calling and meetings
• Monitor and troubleshoot a Microsoft Teams environment

Skills Gained

After completing this course, students will be able to:
• Troubleshoot Microsoft Teams voice issues
• Troubleshoot issues with Microsoft Teams meetings and live events
• Troubleshoot federation issues
• Troubleshoot issues signing into Microsoft Teams
• Troubleshoot teams and channels
• Troubleshoot issues with files

Course outline

Team Communications Support Engineer troubleshoot communications issues within Teams by using advanced tools. They view user profile page and troubleshoot user call quality problems as well by accessing, and monitoring tenant’s call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality.


Our minimum class-size is 3 for this course. Currently, there are no scheduled dates for this course but it can be customized to suit the time schedule and skill needs of clients and may be held online or at our site or your premises.
Click on the following link below to arrange for a custom course: Enquire about a course date

Product Information

Launched in 2017 as a rival to collaboration pioneer Slack, Microsoft saw use of Teams rocket to 75 million daily active users as the COVID-19 pandemic worsened, according to stats released by Microsoft in April. The company called Teams the fastest growing business app in its history. Since launch — and spurred on by the push for work-from-home connectivity — Teams has moved further into the spotlight as a key part of Microsoft’s workplace productivity and collaboration strategy.
Microsoft Teams is a collaborative workspace within Microsoft 365/Office 365 that acts as a central hub for workplace conversations, collaborative teamwork, video chats and document sharing, all designed to aid worker productivity in a unified suite of tools. To get started with Microsoft Teams, you need to know how to access it. Teams is available for a variety of platforms, and you can use it through any of the following:
• A web browser
• A desktop application
• A mobile application
• A certified Microsoft Teams device
Each version has its own specifications and features, so be aware that your experience in Microsoft Teams might be different if you are using it on multiple devices. To get the best experience while using Teams, it is recommended to use the native clients for mobile and desktop.
Microsoft Teams is also available as a web app and can be accessed directly from a supported browser by going to The web version allows you to use the main functionalities of Microsoft Teams, but you might face some limitations, depending on the browser you are using. Teams consists of one or more, well, “teams” — essentially groups of employees within an organization, such as marketing or design department staff. Teams can range in size and scope from an entire business down to a more focused shared-interest group.
When a team is first set up, a Microsoft 365 Group is automatically created, along with related services such as a SharePoint site and OneNote access. In a sense, Teams goes a step further than Groups, acting as a more tangible thread connecting users and apps across the organization.
Each team consists of individual “channels” that tend to have a more defined focus, such as a work project or topic. Channels are group chat rooms that are better suited to fast-paced conversations than asynchronous communications like email.
There are two main types of channels: private channels are suited to confidential conversations, which can be particularly useful for legal or finance teams, while “standard” channels let anyone within a workspace see what has been written and access shared files.
A “general” channel is enabled by default and admins can then add more to fit their team’s requirements. Each channel contains tabs with shared files and apps to get work done without switching screens. In addition to using group chats within a channel, workers can send direct messages to colleagues in private, or add others to an ad-hoc group conversation.
Teams contains the usual instant messaging features expected of a business chat app, including emojis, GIFs, rich-text editing, @mentions, threaded conversations, bots, and the ability to share files. When necessary, users can jump from messaging to a video call at the click of a button. Discussions can be muted to stop notifications, or an important conversation can be pinned to the top of the chat list.

Additional Information

CANCELLATION POLICY – There is never a fee for cancelling seven business days before a class for any reason. Data Vision Systems reserves the right to cancel any course due to insufficient registration or other extenuating circumstances. Participants will be advised prior to doing so.


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