MS-220: Microsoft 365 Certified: Exchange Online Support Engineer Specialty


Duration: 3 Days
Mode of Delivery: Online -Instructor-led training
Job role: Support Engineer
Preparation for exam: MS-220
Cost: USD$1,750.00

Candidates for this certification are support engineers who identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related components, technologies, and services.

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Exchange Online support engineers are especially effective for CSPs that are looking to stay competitive by building new capabilities with existing technology, that want to build or expand their support structure to meet ongoing customer support needs, and that need to develop current support engineers to expand their skill sets with advanced troubleshooting techniques.


Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Skills Gained

After completing this course, students will be able to:
• Troubleshoot mail flow issues
• Troubleshoot compliance and retention issues
• Troubleshoot mail client issues
• Troubleshoot Exchange Online configuration issues
• Troubleshoot hybrid and migration issues

Course outline


Click on the following link to see the Current Course Schedule
Our minimum class-size is 3 for this course.
If there are no scheduled dates for this course, it can be customized to suit the time and skill needs of clients and it can be held online, at a rented location or at your premises.
Click on the following link below to arrange for a custom course: Enquire about a course date

Product Information

Product Information

Additional Information and FAQs

CERTFICATE OF COMPLETION: Participants will receive a certificate of completion at the end of a course. This is not an official certification for the product and/or software. Our courses do indicate the appropriate certification exam(s) that the participant can sit. Data Vision Systems does not provide certification or deliver the certification exams. Participants are responsible for arranging and paying for the certification exams on the appropriate certification body.

CANCELLATION POLICY: There is never a fee for cancelling seven business days before a class for any reason. Data Vision Systems reserves the right to cancel any course due to insufficient registration or other extenuating circumstances. Participants will be advised prior to doing so.


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