MB-500: Dynamics 365: Finance and Operations Apps Developer


Duration: 3 Days
Mode of Delivery: Online -Instructor-led training
Job role: Functional Consultant
Preparation for exam: MB-500
Cost: USD$2,750.00

A functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365. Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate to it where you can have a greater impact, directly with your customers.


A Microsoft Dynamics 365 Customer Service functional consultant is responsible for implementing omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction.


Before attending this course, students must have:
• Core Microsoft Dynamics 365 skills
• General understanding of Customer Service principles
• A strong applied knowledge of customer service, including an understanding of industry terminology, priorities, standards, methodologies, customer service operations, and best practices.


Skills Gained

After completing this course, participants will be able to:
• Manage cases and knowledge management
• Manage queues, entitlements, and service-level agreements
• Implement scheduling
• Implement Omnichannel for Customer Service
• Manage analytics and insights
• Implement Customer Service workspaces
• Implement Microsoft Power Platform
• Implement Connected Customer Service

Course outline

Module 1: Overview & Architecture
• Describe the Dynamics 365 ecosystem and major components of the Dynamics 365 Finance and Operations (FO) software
• Describe the architecture of D365FO
• Describe relevant D365FO design and deployment considerations
Lab: Development Environment configuration and Project/Model Creation

Module 2: Developer Tools
• Manage system implementations by using Lifecycle Services
• Customize D365FO by using Visual Studio
• Manage source code and artifacts by using version control
• Work with other development tools to complete tasks
Lab: Source Control using DevOps

Module 3: Solution Design
• Determine the required application stack components and server architecture
• Implement Application Lifecycle Management (ALM)
• Design a solution for D365FO
Lab: Data Structure Development

Module 4: AOT Elements
• Create forms, Create and extend tables
• Create Extended data Types (EDT) and enumerations
• Create classes and extend AOT elements
Lab: Metadata Extension & Development

Module 5: Code Development & Testing
• Develop X++ code
• Develop object-oriented code
• Extend D365 FO functionality
• Describe test framework and tools
• Perform Unit Testing
Lab: Code Extension & Development

Module 6: Data Migration
• Describe migration tools and methodologies
• Plan Migration strategy
• Prepare data for migration and migrate data
Lab: Data Export/Import using Data Entity
Lab: Recurring Data Transfer

Module 7: Frameworks
• Implement D365 FO functionality
Lab: SysExtension Framework

Module 8: Integration
• Identify Data integration patterns and scenarios
• Implement Data integration concepts and solutions
• Implement Recurring integrations
• Integrate D365FO with Microsoft Azure
• Troubleshoot integration errors
• Implement the Data Management Package API
Lab: OData Integration
Lab: Logic App Integration
Lab: Calling an External Web Service

Module 9: Reporting
• Describe the capabilities and limitations of reporting tools in D365FO
• Design, create, and revise Dynamics Reports
• Design, create, and revise Dynamics workspaces
• Design, create, and revise data sources that connect to data stores external to D365FO
Lab: Power BI reporting from F&O

Module 10: Security & Performance
• Describe and implement performance tools and LCS Environment Monitoring tools
• Implement role-based security policies and requirements
• Apply fundamental performance optimization techniques
• Optimize performance for batch processes
• Optimize user interface performance
• Enhance Integration performance
• Optimize Report Performance
Lab: Async & Sandbox Functionality


Click on the following link to see the Current Course Schedule
Our minimum class-size is 3 for this course.
If there are no scheduled dates for this course, it can be customized to suit the time and skill needs of clients and it can be held online, at a rented location or at your premises.
Click on the following link below to arrange for a custom course: Enquire about a course date

Product Information

Dynamics 365 is a set of intelligent business applications that work together seamlessly and span marketing, services, sales, operations, finance, commerce, and human resources. Dynamics 365 combines CRM and ERP capabilities by bringing them together in a powerful set of applications and moving them to the cloud.

Dynamics 365 connects with Microsoft Power Platform and Microsoft Dataverse for insights, innovation, and connectivity between your data and your business processes. It consists of transactional applications, like Business Central, and finance and operations applications that help your organization automate processes and increase efficiency.
Finance and operations apps help businesses manage their global financial systems, operational business processes, and streamlined supply chains to empower people to make fast, informed decisions Consultants (functional and technical) gather and analyze business requirements and translate those requirements into fully realized business processes and solutions that implement industry recommended practices. They serve as a key resource in implementing and configuring apps to meet business requirements.
Dynamics 365 Supply Chain Management helps you deliver robust reporting, increase profitability through predictive business intelligence, and ensure global compliance. Dynamics 365 Supply Chain Management brings agility and efficiency to manufacturing by connecting and optimizing production planning, scheduling, operations, and cost management. It gives you real-time visibility into warehousing and transportation business processes to reduce costs, reduce delivery time, and increase accuracy.
Dynamics 365 Finance helps you redefine your traditional global financial management to monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. You can automate processes to increase efficiency, decrease operational expenses, and handle financial complexities.
Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies your back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, and optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.
Dynamics 365 Human Resources provides the workforce insights you need to build data-driven employee experiences. Dynamics 365 Human Resources can improve organizational agility, optimize programs, discover workforce insights, and transform employee experiences. Your HR team can centralize personnel data, automate processes, and enable self-service

Additional Information

CERTFICATE OF COMPLETION: Participants will receive a certificate of completion at the end of a course. This is not an official certification for the product and/or software. Our courses do indicate the appropriate certification exam(s) that the participant can sit. Data Vision Systems does not provide certification or deliver the certification exams. Participants are responsible for arranging and paying for the certification exams on the appropriate certification body.

CANCELLATION POLICY: There is never a fee for cancelling seven business days before a class for any reason. Data Vision Systems reserves the right to cancel any course due to insufficient registration or other extenuating circumstances. Participants will be advised prior to doing so.


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