PL-200 & MB-230: Dynamics 365 Customer Service Functional Consultant Associate


Duration: 8 Days
Mode of Delivery: Online -Instructor-led training
Job role: Functional Consultant
Preparation for exam: PL-200, MB-230
Cost: USD$4,000.00

A functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Dynamics 365 Customer Service Functional Consultant Associate
Course 1: PL-200: Dynamics 365 Customer Service Functional Consultant Associate: 5 days
The Power Platform empowers organizations to automate business processes, develop their own rich app experiences, and connect with customers better and faster. In this course, students will learn to perform discovery, capture requirements, engage subject matter experts and stakeholders, translate requirements, and configure Power Platform solutions and apps. They will supplement their learnings with hands-on labs to create application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and custom visualizations. Power Platform is comprised of four key products: Power Apps, Power Automate, Power BI, and Power Virtual Agents. In this course, we will cover these four applications in depth, with additional focus on Microsoft Dataverse (formerly Common Data Service), AI Builder, connectors, and portals

Course 2: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant: 3 days
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.


Administering Microsoft Exchange Server 2016/2019


Before attending this course, students must have:
• Core Microsoft Dynamics 365 skills
• General understanding of Customer Service principles

Skills Gained

After completing this course, participants will be able to:
• Manage cases and Knowledge Management
• Manage queues, entitlements, and service-level agreements (SLAs)
• Implement scheduling
• Implement Omnichannel for Customer Service
• Manage analytics
• Configure Microsoft Dataverse
• Create apps by using Power Apps
• Create and manage Power Automate
• Implement Power Virtual Agents chatbots
• Integrate Power Apps with other apps and services

Course outline

Course 1: PL-200: Dynamics 365 Customer Service Functional Consultant Associate
Course 2: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant


Click on the following link to see the current Course Schedule
Our minimum class-size is 3 for this course.
If there are no scheduled dates for this course, it can be customized to suit the time and skill needs of clients and it can be held online, at a rented location or at your premises
Click on the following link below to arrange for a custom course: Enquire about a course date

Product Information

Product Information

Additional Information

CANCELLATION POLICY – There is never a fee for cancelling seven business days before a class for any reason. Data Vision Systems reserves the right to cancel any course due to insufficient registration or other extenuating circumstances. Participants will be advised prior to doing so.


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